Course: Handling Complaints, Criticisms, and Difficult Customers

Tax Reform and its Impacts on Tax Planning and Criminal Responsibility
Presentations by Mauricio Barros, Erika Yumi Tukiama, Eduardo Fleury, Leonardo Avelar and Luca Salvoni

New Landmark Sanitation Concessions / Challenges, Business, and Solutions
The Branded Content Breakthrough – Effective Communication with Increasingly Demanding Audiences
Lecture given by Edward Pimenta, director of G.Lab

The Future of Work
Lecture given by Ryoichi Penna, CEO of Tribo Consultoria.

The Madrid Protocol – International Trademark Registration – What changes with Brazil’s recent accession?
Lecture given by Marina Inês Fuzita Karakanian, partner of Dannemann Siemsen and Renata Soraia Luiz, partner of Chiarottino and Nicoletti Advogados.

Working Globally
The course aims to increase participants' intercultural awareness, improving their performance as global project professionals and teams
